Professional IT

CRYPTOSOURCE CONCIERGE Delivers IT Management Services For Efficient and Secure Business Infrastructure

  • •      We provide Business Intelligence for analysis and reporting to give management data on workforce performance to enable better strategic decision making.
  • •     We design, execute, monitor and improve Business Processes.          
  • •      We deliver cost-effective Help Desk Remediation to effectively reduce the number of trouble tickets generated, improve resolution time and prevent future incidents while improving IT staff efficiency.
  • •       We support all generally available telecommunications and computer network technologies with our nationwide Field Service IT Technicians specializing in services including site surveys, network configuration and installation and remote engineering support.

CRYPTOSOURCE CONCIERGE Implements SupportCARE as a standalone service or in combination with SecureCARE and IntelliCARE.  With SupportCARE we automate incident and problem management support processes.  SupportCARE can cost-effectively reduce the number of trouble tickets generated, improve resolution time and prevent future incidents from occurring all while improving your IT staff efficiency.

REALTIME CONCIERGE SUPPORTCARE and HELP DESK REMEDIATION

  • •      Real-time awareness of issues, incident communication and correction
  • •      Improve metrics like first call resolution, mean time to repair, recurring incidents
  • •      Seamless integration with other service management solutions

PROACTIVE SUPPORT

  • •      Significant reduction in call volumes and trouble tickets
  • •      Provide trend analysis data on IT support issues
  • •      Real-time support and remediation of local and remote users within minutes

QUALITY SERVICE

  • •      Increase quality of service, end-user productivity and satisfaction
  • •      Align service desk functions with business drivers
  • •      Enable service desk consolidation
  • •      Reduce overall support costs